Parts Coordinator
Company Overview
Eurostone Machine USA (ESM) is the leading distributor of stone processing equipment in the US and Canada. We provide individual machines, entire factories, and spare parts to fabricators and quarries, along with exceptional customer service and support.
Job Summary
We’re seeking a highly organized and customer-focused Parts Coordinator to join our team. As a key member of our parts department, you’ll be responsible for maintaining strong business relationships, providing exceptional customer service, and ensuring seamless communication between departments.
Primary Responsibilities
- Maintain accurate inventory levels and implement effective inventory management processes
- Utilize technical manuals and schematics to identify and provide correct parts to customers
- Proactively contact customers to anticipate maintenance and consumable needs
- Collaborate with the Operations Manager to ensure effective processes and communication between departments
- Resolve shipping and customs clearance issues for inventory and drop-shipped items
- Create and send estimates for spare parts to customers as requested
- Pull and pack parts from inventory for order processing cement
Requirements
- Mechanical aptitude and/or experience with heavy equipment parts
- Excellent problem-solving skills and attention to detail
- Proficiency in Microsoft Office, including Outlook, Word, and Excel
- Exceptional customer service and people management skills
- Strong verbal and written communication skills
- Results-driven with a proven ability to meet sales targets
- Valid driver’s license
What We Offer
- Competitive compensation package
- Robust group benefits
- Opportunity for professional growth within a supportive and stable work environment
- Dynamic and growing organization with a small company culture
Accommodations
We welcome applications from all qualified persons. Please notify HR in advance if you require any accommodations during the interview process.
If you’re a motivated and customer-focused individual, please submit your application, including a cover letter and resume, to:
Human Resources
Eurostone Machine USA
15 Trellis Ct.
Hilton Head Island, SC 29926
Email: info@eurostoneusa.com